PARCEL DELIVERY SERVICES
We offer discounted UK & worldwide courier
and express parcel delivery services to over
FREQUENTLY ASKED QUESTIONS
- Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
- Always use high-quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.
- Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for valuable items.
- Make use of cushioning materials, especially to stop your packaging contents from moving.
- Use strapping, when suitable, as a good way to seal and secure your box. Use strong tape if a strapping machine is not available.
- Put fragile goods in the center of a package; ensuring they don’t touch the sides. Your item should be well cushioned on all sides.
- Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to surrounding items.
- Seal semi-liquids, greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.
- Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.
Use “arrow-up” label for non-solid materials.
- Repack your gifts properly. Many goods sold in attractive packaging may not be suitable for shipping.
- Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.
- Remember always to pack small items in flyers appropriately.
- Protect your data discs, audio and video-tapes with soft cushioning material around each item.
- Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for carriers personnel.
- When shipping sharp items, such as knives or scissors, ensure that you fully protect the edges and points. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit.
- Always use cardboard dividers when sending flat, fragile material (such as vinyl records).
- When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.
The Do Nots
- Do not use bags made of fabric or cloth.
- Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.
- Do not use cellophane tape or rope to seal your shipment.
- Do not consider “Fragile” and “Handle with care” labels as a substitute for careful packaging. They are only appropriate for information purposes.
* Please note that Planet Couriers Ltd will accept no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation.
UK Mail - Prohibited & Restricted Items
All items listed below (or any item similar in description or content) are permissible with prior approval by UK Mail.
- Dangerous goods including LQ
- Lithium batteries by air
- Alcoholic beverages
- Perishable items
- Food stuffs
For clarity, Dangerous Goods are substances or articles that can pose a hazard to the health and safety of people or may cause damage to property or the environment (in the event of a leak or spillage).
All items listed below (or any item similar in description or content) cannot be carried under any circumstances by UK Mail.
- Animals, animal parts, livestock and insects
- Cashiers or travellers cheques
- Cigarettes (tobacco and tobacco products)
- Credit or debit cards
- Drugs (prescription and medicines)
- Important documents (passports, tenders, share and option certificates)
- Jewellery or valuable items of wear
- Money orders
- Negotiable instruments in bearer form
- Plants (including living plants, parts of plants, fruits, vegetables and seeds)
- Precious stones or metals
- Unprotected furniture
- Weapons, explosives and munitions
Important: This list is not exhaustive; it exists as a rough guide only. Please check our terms and conditions for more accuracy.
As a shipper it is your responsibility to know exactly what is in your products. It is also your responsibility to ensure the goods are declared accurately.
UK Mail will only carry dangerous goods which are packaged, marked and labelled in accordance with the Limited Quantities exemptions ADR or which are packaged, marked and labelled in accordance with a specific Special Provision which exempts the goods from the requirements of ADR. Items which UK Mail will not accept are:
Class 1 (Explosives except 1.4S)
Class 2.3 (Toxic Gases)
Class 5.2 (Organic Peroxides)
Class 6.2 (Infectious Substances)
Class 7 (Radioactive Material)
Any substances or articles in Packing Group I (PG I)
Any substances or articles exceeding Limited Quantities or not packaged in accordance with a Special Provision which specifically exempts the goods from the requirements of ADR
Any substances or articles which have not been correctly packaged, marked and labelled
UK Mail cannot accept any dangerous goods for delivery to the Channel Islands. Goods to other offshore destinations within the UK (e.g. Eire, Scottish Islands etc.) must be prepared in accordance with the IMDG Code as they will be sent by sea transport. IMDG shipments must also be accompanied by a fully completed dangerous goods note.
Please note that there are numerous specific exclusions to individual countries; for example you cannot ship personal effects to Australia or untreated wood products to the USA and Canada.
DHL - Prohibited & Restricted Items
For international carriage there may be additional prohibited items specified by the country of destination.
The following items will NOT be accepted for carriage by DHL. This list includes items which are prohibited for carriage by any law, regulation or statute of any federal, state or local government of any country from, to or through which the items may be carried. For international carriage there may be additional prohibited items specified by the country of destination. DHL may at its sole discretion refuse to carry other items not listed below.
- Alcohol – to other EU countries (sending alcohol within the UK is permitted). Shipments containing alcohol to destinations outside the EU may be subject to local restrictions
- All Samsung Galaxy Note7 and Samsung Note7 devices
- Antiques, works of art and fine art with an individual value in excess of £5,000
- Bullion (of any precious metal)
- Cash (legal tender – bank notes, currency notes, coins) and travelers cheques
- Clinical and / or biological samples (including but not limited to bodily fluids and tissue samples)
- Complete original and imitation firearms and firearm parts (including rifle butts, trigger mechanisms, screws / bolts etc which are manufactured for the sole purpose of creating a functional firearm), ammunition, explosives / explosive devices
- Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations
- Electronic cigarettes
- Human remains or ashes
- Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains or ashes, or animal by-products and derived products not intended for human consumption, prohibited for movement by the CITES Convention and/or local law
Illegal goods, such as counterfeit goods and narcotics
- Jewellery, costume jewellery, watches and objects constructed of precious metal and/or stones with a value in excess of £4,000 per waybill
- Laptop computers – No more than 2 laptop computers per package. Each package may not contain more than 1 lithium ion battery per laptop which must be contained within the laptop. No more than two packages per consignment. The shipment must not exceed £5,000 per waybill
- Lithium batteries
- All lithium metal batteries. Lithium metal batteries are generally non-rechargeable and contain metallic lithium
- Loose lithium ion batteries. Lithium ion batteries do not contain metallic lithium and are rechargeable. These include power banks, USB chargers etc
- Small electronic items, including mobile phones, containing lithium ion batteries – each package may not contain more than 2 batteries which must be contained within the electronic device. No more than 2 packages per consignment.
- Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae)
Loose precious and semi-precious stones (cut or un-cut, polished or un-polished)
- Pornography (whether in printed, film or digital format)
- Tobacco, loose leaf tobacco products and pre-rolled cigarettes
- Used car parts and engines – only acceptable if all steps have been taken to nullify hazardous residues
Volumetric Weight Calculation
The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
The conversion factor used for calculating the volumetric weight of DHL and UPS shipments is 5000 and the formula is:
|DHL EXPRESS WEIGHTS & DIMENSIONS|
|Services||EXPRESS 9:00 (10:30)||EXPRESS 12:00||EXPRESS WORLDWIDE||ECONOMY SELECT|
|Maximum conveyable piece weight||30kg||30kg||30kg||30kg|
|Maximum non-pallet piece weight||30kg||70kg||70kg||70kg|
|Maximum pallet piece weight||Not accepted||Not accepted||1,000kg||1,000kg|
|Maximum shipment weight||300kg||300kg||1,000kg||1,000kg|
|Maximum conveyable piece dimensions (LxWxH)||120x80x80cm||120x80x80cm||120x80x80cm||120x80x80cm|
|Maximum non-pallet piece dimension||120cm||120cm||300cm||300cm|
|Maximum pallet piece dimensions (LxWxH)||Not accepted||Not accepted||120x100x160cm||120x100x160cm|
|Maximum pieces per shipment||9||99||99||99|
The formula for calculating volumetric weight of UK Mail shipment is:
Length x Width x Height (cm) / 4000
Items presented for carriage that meet the criteria below, will be deemed out of gauge or long length by UK Mail and will travel through their loose load and cage transfer operation. Items presented for carriage that meet the criteria below, will be deemed out of gauge or long length by UK Mail and will travel through their loose load and cage transfer operation.
Out of gauge: items that have two sides 800 mm or more in size
item that requires more than one person to lift due to weight or size (greater than 30 kg)
Heavy items: If your item requires more than one person to lift due to weight or size (greater than 30 kg). This will also be deemed out of gauge or long length
DO YOU HAVE ANY QUESTIONS?
We will be happy to answer any questions or concerns you may have.
Please call us on: 020 8931 1111
Send as an email to firstname.lastname@example.org